Stakeholders
The Company’s responsible unit for promoting sustainable development will report the status of communication with all stakeholders to the Board of Directors at least once a year.
Communication with stakeholders
In accordance with the international AA 1000 Stakeholder Engagement Standard, Ruentex adopts a five-dimensional evaluation method, considering responsibility, influence, tension, diverse perspectives, and dependency to identify and prioritize the degree of relationship with stakeholders.
Ruentex assessed the mutual impact between stakeholders and the Company through a questionnaire. Nine department heads filled out the stakeholder identification and evaluation questionnaires, and the results were ranked from highest to lowest based on the degree of relationship. The identified key stakeholders were customers, regulatory authorities, suppliers, employees, and investors/shareholders. These five groups were deemed the most important stakeholders and priority communication targets for Ruentex.
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| Type of stakeholder | Importance of stakeholders to Ruentex | Issues of concern | Methods of communication with stakeholders | Stakeholder engagement performance in 2025 |
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| Customers | We keep abreast of the market situation, provide customers with quality products and services through our dynamic R&D and rigorous quality, value feedback, and constantly create value with customers. We keep the “customers-first” principle in mind and provide consumers with high-quality, high-value services and products. We have established a customer service hotline, mystery customer audits, and satisfaction surveys to provide consumers with a premium experience. |
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| Competent authority | We comply with the relevant regulations of the competent authorities, take integrity as the core business philosophy, and report on the relevant issues on a regular basis to maintain a good interactive relationship. |
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| Suppliers | Our interaction with suppliers is based on a cooperative model of mutual growth, win-win dealings, and joint acquisition of orders, and we also work closely together to fulfill customers’ orders. |
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| Employees benefits | We uphold a people-oriented philosophy to build a positive workplace, provide employees with fair space for development, and promote harmonious labor-management relations. |
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| Shareholders/ investors | We provide investors with complete operational and financial information and hold corporate forums from time to time to enhance the transparency of information disclosure and protect the rights and interests of investors. We also cultivate long-term cooperative relationships with banks and maintain an excellent reputation record. |
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Material topic management
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| Material topics | Description of positive impacts | Description of negative impacts | Policy/ commitment | Short-term 1-3 years/ Medium- term 3-5 years/ Long-term Over 5 years | Complaint/ evaluation mechanism | Management results in 2025 | GRI/Self-defined material topic |
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| Supply chain management | Having value chain partners that meet ESG requirements will enhance the Company’s reputation. | If the ESG practices of value chain partners are not properly managed, negative events will impact the Company’s reputation. | Ruentex’s procurement team searches for suppliers capable of meeting the needs of each unit. New suppliers can only be included in the supplier list after submitting relevant information such as the Company’s business items and financial status to their supervisors for approval. For procurement requirements, we need to find qualified suppliers to provide quotations for the projects to be implemented. The Company will then conduct internal price comparisons and negotiation with the requesting unit based on the quotation information. |
| Suppliers can give feedback through complaint windows such as phone and email. | There are a total of 92 suppliers in the main transactions, all of which met our requirements. | GRI 204: Procurement Practices |
| Employees benefits | A well-planned benefit system is designed to enhance individuals’ loyalty to the Company and the knowledge and skills required for career development, which is beneficial to the Company’s corporate competitiveness and sustainable development. | If the welfare system is not perfect and the employee motivation is low, it will be impossible to effectively retain or introduce outstanding talents, and the Company’s competitiveness will be reduced. |
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| Conduct regular surveys of the job market and the treatment and benefits of competitors in the same industry and compare them with the existing compensation system. | The employees’ salary and welfare expenses totaled NTD 434,899 thousand. | GRI 401: Employment |
| Operational performance | Economic performance is one of the important factors supporting the sustainable operation of a company. Good performance can enhance the recognition of the Company’s values by customers, shareholders, investors and employees. | Poor economic performance can damage the Company’s image and decrease market price, even affecting the Company’s operations. | In the face of changes and challenges in the external environment, the Company’s corporate management mission is to continue to develop new products and new applications, strengthen competitiveness, reduce production costs, create value for shareholders, and fulfill social responsibilities. The current status of operations and future prospects are fully communicated with employees, shareholders, and investors through internal and external meeting reports. |
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| GRI 201: Economic Performance |
| Sustainable procurement | Consumers and customers are increasingly paying attention to the production methods and sources of the purchased products. By continuing to increase the proportion of sustainable procurement, the Company can meet customers’ expectations for products, benefit society and the Company, and minimize environmental impact. | If the product fails to meet the expectations of consumers and customers, it will reduce the willingness of consumers and customers to purchase the Company’s products or services. | Plan the procurement process for global trade, assist customers’ procurement in various regions, and review suppliers. | Increase the proportion of local procurement, evaluate supplier’s sustainability performance, and reduce supply chain risks and negative impacts on the environment and society. | Stakeholders can give feedback through the complaint windows such as telephone and email. | Local procurement ratio of 64%. | Customized topic: Supply chain management |
| Talent recruitment and development | The stability and growth of the Company’s operations require a stable and well-qualified team of employees..Through a fair and open talent recruitment system and comprehensive training program, we can enhance employees’ loyalty to the Company and the knowledge and skills they need for career development, which are beneficial to the Company’s competitiveness and sustainable development. | Without a good talent recruitment and training system, it will be impossible to attract and retain outstanding talents who can bring good performance to the Company’s operations, and the Company’s operations will be severely impacted. |
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| Employees can give feedback through the complaint windows such as phone and email. | The total number of employees for education and training was 3,842, the total training hours were 6,530, and a total of 167 training courses were held, including internal training sessions and external training sessions. | GRI 404: Training and education |
| Product quality and customer relationship | High-quality products and good customer relationships can improve customer satisfaction and brand loyalty, as well as enhance brand reputation and market competitiveness. | If the quality of products does not meet expectations or customers feel dissatisfied, it may damage the brand reputation and cause loss of business revenue. | Adhere to high quality requirements and provide customers and consumers with high-quality, high-value products and services with a rigorous attitude | Improve the control of product and merchandise quality, prevent customers from canceling orders or return goods due to product or merchandise defects, and increase the confidence of customers in the quality of the Company’s products and merchandises. |
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| GRI 416: Customer health and safety |
| Corporate governance | The Company’s operations are sound and comply with laws and regulations, resulting in increased reputation and increased investment and financing opportunities | Harm the Company’s credit rating and reduce reputation with external parties and stakeholders |
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| The Company has set up a spokesperson, an acting spokesperson, and an investor relations contact window to handle shareholders’ suggestions and disputes, and regularly report the communication with stakeholders to the Board of Directors. |
| Customized topic: Corporate governance GRI 405: Diversity and equal opportunity |
| Agency brand and marketing management | The agency, brand and marketing management is well operated and complies with laws and regulations, resulting in an increase in goodwill and operating performance | Lack of product quality, management and information security maintenance mechanisms for distributor brands, resulted in a decrease in goodwill of external relations | Ruentex provides comprehensive and diversified products and a comfortable and safe shopping environment for customers to choose and consume products with peace of mind. Through the biannual SGS mystery visitor service quality audit and annual customer satisfaction survey, the service quality of the inspectors is checked and improved. |
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| For the mystery shopper mechanism, we conducted inspections on the sales counters and sales outlets of the resale brands. Number of stores visited: 13 for NAUTICA,7 for JEEP, and 4 for Whittard | Customized topic: Agency brand and marketing management |
| Occupational safety and health | Providing and maintaining a safe and healthy work environment can maintain stable operations and enhance the Company’s image | Failure to implement safety and health management may result in employee injury or death and may also face penalties according to relevant laws and regulations, and in severe cases may even result in disruption of operations. |
| Create a healthy and safe workplace, reduce the rate of occupational accidents and occupational safety risks, protect the occupational health and safety of employees, and enhance employee cohesion. | The Auditing Office is responsible for the 6S evaluation and monthly reports, and each department reviews and makes improvements based on the evaluation results |
| GRI 403: Occupational health and safety |
| Waste management | This can reduce the increase in operating expenses due to regulatory penalties and reduce wastage of costs, which in turn affects the sustainable competitiveness of enterprises. | Regulatory penalties will lead to increased operating expenses and waste of resources, resulting in increased costs, which in turn will affect corporate reputation and operating performance. | Prevention of pollution, reduction of waste of resources, continuous improvement, and compliance with laws and regulations. |
| Stakeholders can give feedback through the complaint windows such as telephone and email. | No violations of the Air Pollution Control Act, the Waste Disposal Act, or other related regulations will occur by 2025. | GRI 306: Waste |
If you have any questions or suggestions, please reach out to us through the contact information below.
Stakeholder Contact Information
Investor & Shareholder Services
Spokesperson: Vice President Tim Lee
E-mail：RT000353@mail.ruentex.com.tw
Tel：(02)8161-7999
Contact Person: Mei-Ching Cheng, Stock Affairs Group
Address：12F., No. 308, Sec. 2, Bade Rd., Zhongshan Dist., Taipei City 104, Taiwan (R.O.C.)
E-mail：cmc@mail.ruentex.com.tw
Tel：(02)8161-7958